Are we the cause of our own problems with public services?
(This was written before ‘Dancing Bloody Nurses’) *** For the fifth time in just over a month my partner, Viv, and I spent nearly an hour last Tuesday trying to arrange to chat with a GP. We had to subject ourselves to the dial, redial shenanigans at 8am, along with hundreds of others, and the local phone exchange was jammed - a daily event hereabouts. We persevered and got through after half an hour, before having to queue and wait, listen to recorded messages and be put on hold for another ten minutes or so. The reason for this was that Viv had had some hospital tests on Saturday, and, Tuesday being the first working day following that, we needed to chat to the GP to arrange next steps. In any sensible healthcare system our family doctor would have called us anyway to discuss the results of hospital tests; in ‘our NHS’, you have to go through the 8am process of ritual humiliation first, then wait at home to be called. Soviet Russia was not the final bastion of obdurate ad...